Cancellation and Refund Policy

Last updated: 20 September 2026

1. What you are paying for

A Taalzo subscription gives you access to your chosen teacher's course for the plan period you select — monthly or five months. Each course week includes the recorded lessons and the live class published by your teacher.

2. Cancelling your subscription

You can stop your subscription at any time by simply not renewing it. Your access stays active until the end date shown on your profile, after which it expires automatically and class playback is locked until you renew.

3. Refund window

If you have not watched any recorded lesson and have not attended any live class, you may request a full refund within 7 days of payment. Once classes have been accessed, the amount for the started period is non-refundable.

4. Five-month plans

Five-month plans are discounted for the full commitment. If you cancel mid-term after the refund window, remaining months are not refunded, but your access continues until the end date already paid for.

5. Classes cancelled by a teacher

If a teacher cancels a live class, it is rescheduled within the same course cycle. If a teacher stops teaching and cannot be replaced, you receive a pro-rata refund for the unused part of your subscription.

6. Missed classes

Classes you miss are not refunded. Recorded lessons stay available for the whole subscription period so you can catch up at your own pace.

7. Failed or duplicate payments

If money is deducted but your subscription is not activated, or you are charged twice, write to us with the payment reference. Verified amounts are returned in full.

8. How refunds are paid

Approved refunds are sent back to the original payment method through Razorpay and usually reach your account within 5 to 7 working days, depending on your bank.

9. How to request a refund

Email taalzoprofessional009@gmail.com with your registered email, course name and payment reference. We respond within 3 working days.